We are so pleased you found our custom-made furniture selection and we will do everything we can to assist you through the buying process. We know that quality furniture like ours is an investment and we want you to feel confident in choosing us for your furniture needs.
Hardwood Furniture Characteristics
Our furniture is built entirely out of hardwoods from top to bottom. Plywood is used in places where it would not be practical to use solid hardwoods due to expansion and contraction. Wood is a product of nature and therefore acts in ways beyond human control.
All hardwood has variations in its colour and grain. Even though it may go through the same building process, no two pieces will be exactly the same. Wood colour can also vary a lot depending on the stain selection.
It is common for most hardwoods to expand and contract with changes in temperature and humidity, even after the protective finish is applied. It is advised to maintain a humidity range of 30% to 45% to minimized these natural movements of solid wood. Furniture should be kept away from direct sources of heating or cooling and direct sunlight, as these have at times caused surface checks, changes in finish colour an/or splits in the wood.
When cared for properly your solid wood furniture will become a piece of timeless beauty, treasured for generations.
The Order Process
Once you have made your selection online you will receive a phone call from us to review your order to verify that it is correct and everything has been taken into consideration. Please remember that it needs to fit through all doorways and stairways.
Your order is the sent to the workshop that specializes in your piece. This part of the process can take up to two weeks. The furniture maker then begins production of your unique selection. The first stage of production can take from six to eight weeks depending on what type of furniture and also on how busy the woodworking shop is. (2022 UPDATE - orders can take up to 6 months)
Once production is finished, our store gets notified that the furniture is being shipped to the finish shop. There it gets a final inspection and finish coat. Finishing usually takes a week to complete and another week to cure.
We do all of our own transport from the beautiful Amish country. Each trip takes approximately one week to arrive back at our showroom in Calgary, AB and from here we proceed to delivering the furniture to you. We are sure you will be thrilled with your new heirloom. Please take time to go over and inspect your order as the driver will require a signature of satisfaction. Please be aware that wood being a natural product, is full of variations. These are not defects but rather Mother Nature's "beauty marks". If you have any concerns, please bring them to light at this time. Our delivery drivers are more than a pretty face.
At Signature Fine Furniture we strive to provide excellence that extends right into your home. That is why we offer WHITE GLOVE DELIVERY SERVICE in most provinces/areas. Standard curb side (drop ship) is also available if you feel comfortable placing the pieces in your home. Most items require very little assembly and can be fairly heavy to lift and move. Please watch your backs.
Every piece of furniture has a ONE Year residential-use warranty on workmanship, materials and construction methods. If it is determined that the material or workmanship is defective, we will repair or replace the item. Please be prepared to send pictures to us (via email) that show the problem, so that we can contact the workshop that built your piece.
Please contact our store with further questions regarding the warranties on our furniture.